For questions and technical problems related to paper editing, paper evaluation and publication processes, paper submission system, publication fee credit card payment system, website errors, citations and abstracts, paper indexing, digital object identifier (DOI) registration, search engine errors and any other technical issues, please contact us by using the HelpDesk support system.
We will try to answer your questions in 1 to 4 business days. You may also find many questions already answered in the Knowledgebase (it includes instant search facility). Please note that no E-mail support is available.
You may also ask for support by using our Live Chat Support facility. This service is usually available only during normal working hours, Monday - Friday, 9:00 a.m. - 7:00 p.m. EET (except holidays).
Important: Support for authors, prospective authors, readers, librarians, etc. is handled only through the AECE Online HelpDesk Ticket Support System. In order to better support our users and to better track the questions and answers, we do not offer support by E-mail.