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Client Provider Collaboration for Service BundlingLETIA, I. A. , MARGINEAN, A.
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argumentation over preferences, customer needs, service configuration, service offering, web services
services(7), agents(7), systems(6), reasoning(6), logic(5), argumentation(5), service(4), multiagent(4), autonomous(4)
Blue keywords are present in both the references section and the paper title.
About this article
Date of Publication: 2008-04-02
Volume 8, Issue 1, Year 2008, On page(s): 36 - 43
ISSN: 1582-7445, e-ISSN: 1844-7600
Digital Object Identifier: 10.4316/AECE.2008.01007
Web of Science Accession Number: 000259903500007
SCOPUS ID: 77955601654
The key requirement for a service industry organization to reach competitive advantages through product diversification is the existence of a well defined method for building service bundles. Based on the idea that the quality of a service or its value is given by the difference between expectations and perceptions, we draw the main components of a frame that aims to support the client and the provider agent in an active collaboration meant to co-create service bundles. Following e3-value model, we structure the supporting knowledge around the relation between needs and satisfying services. We deal with different perspectives about quality through an ontological extension of Value Based Argumentation. The dialog between the client and the provider takes the form of a persuasion whose dynamic object is the current best configuration. Our approach for building service packages is a demand driven approach, allowing progressive disclosure of private knowledge.
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